Privacy Policy

Information we collect

We may collect information you provide directly when using the website, placing an order, submitting a contact form, making a wholesale enquiry, checking order status, or contacting support.

• • Name and contact details, including email address and phone number where provided.
• • Delivery address and billing-related information needed to process orders.
• • Order information, including products ordered, order number, payment method, order status, and delivery information.
• • Contact form, wholesale enquiry, and support message content.
• • Technical information such as IP address, browser, device, and website activity where collected by hosting, security, analytics, or similar tools.

Payment information

Card payments are processed through Stripe. We do not store full card numbers or full card payment details on our website.

For bank transfer and cryptocurrency orders, we may store order details, payment method, payment status, and order reference information so that we can process and support the order.

How we use your information

• • To process, confirm, and fulfil orders.
• • To send order confirmations, payment instructions, shipping updates, and support emails.
• • To respond to contact forms, wholesale enquiries, and customer support messages.
• • To provide order status lookup and help customers with existing orders.
• • To prevent fraud, abuse, unauthorised activity, or misuse of the website.
• • To improve website performance, security, customer support, and ordering experience.
• • To comply with legal, tax, accounting, payment, fraud-prevention, and business record requirements.

Legal bases for processing

Depending on the situation, we may process personal information under one or more lawful bases, including contract performance, legitimate interests, legal obligations, and consent where required.

• • Contract performance: to process and fulfil orders.
• • Legitimate interests: to operate the website, prevent fraud, provide support, and improve services.
• • Legal obligations: for tax, accounting, compliance, and record-keeping duties.
• • Consent: where required for optional marketing or non-essential cookies.

Service providers

We may use trusted service providers to operate the website, process payments, send emails, host the site, manage orders, and provide customer support.

• • Stripe for secure card payment processing.
• • Resend or email providers for order, contact, and support emails.
• • Vercel or hosting providers for website hosting and deployment.
• • Courier or delivery partners where needed to fulfil orders.
• • Analytics, security, or technical tools where enabled to maintain and improve the website.

Cookies and technical data

The website may use necessary cookies or similar technologies to support core website functionality such as cart behaviour, checkout, security, and site performance.

If analytics, advertising, or non-essential cookies are enabled, they should be used with appropriate consent controls where required by law.

Order and email communications

When you place an order, we may send transactional emails such as order confirmations, payment instructions, order status information, shipping updates, review requests, and support responses.

These transactional messages are necessary for order processing and customer support. Marketing emails, where used, should only be sent where permitted by law.

Data retention

We keep personal information only for as long as necessary for the purpose it was collected, including order fulfilment, support, fraud prevention, legal compliance, tax, accounting, and business record purposes.

International transfers

Some service providers may process data outside the United Kingdom. Where this happens, appropriate safeguards should be used where required by applicable data protection law.

Your rights

Depending on your location and applicable law, you may have rights to access, correct, erase, restrict, object to, or export your personal information.

To make a privacy request, contact us using the support email listed below. We may need to verify your identity before acting on a request.

Security

We use reasonable technical and organisational measures to protect personal information. However, no website, email system, payment system, or online service can be guaranteed to be completely secure.

Changes to this policy

We may update this Privacy Policy from time to time. The version published on this page applies when you access the website, place an order, or contact support.