Frequently asked questions
Answers to common questions about ordering, payment methods, delivery, tracking, documentation, returns, and research-use-only product supply.
Are your products for human use?
No. All products are supplied strictly for laboratory, analytical, and scientific research use only. They are not for human consumption, medical use, veterinary use, clinical use, or treatment purposes.
How do I place an order?
Add products to your cart, review your order, and choose your preferred checkout method. Card payments are available through Stripe. Bank transfer and cryptocurrency options are also available through the alternative checkout page.
What payment methods do you accept?
We accept secure card payments through Stripe. We also offer bank transfer and cryptocurrency payment options for customers who prefer alternative checkout methods.
How does the Buy 2, Get 1 Free promotion work?
Add any 3 eligible products to your cart and the cheapest eligible item is discounted at checkout. Retatrutide products are excluded from the promotion.
Are Retatrutide products included in the promotion?
No. Retatrutide products are excluded from the Buy 2, Get 1 Free promotion.
When will my order be dispatched?
Orders received before 3pm on working days are usually dispatched the same working day after payment confirmation. Orders placed after 3pm, on weekends, or on bank holidays are usually dispatched the next working day.
How long does UK delivery take?
UK orders are usually sent using a tracked service where available. Orders dispatched on working days are usually sent for next-working-day delivery, although delivery times are estimates and can be affected by courier delays.
How long does international delivery take?
International parcels usually arrive within approximately 6–7 working days. This is an estimated timeframe only and may vary due to customs, courier processing, or local delivery conditions.
Can I check my order status?
Yes. Use the order status page and enter your order number together with the email address used when placing the order.
Do you provide tracking?
Tracking is provided when available. If you need help with an order, use your order number when contacting support so we can check it faster.
Do you provide COA or documentation?
Documentation is available on selected product pages where provided. You can also review the quality assurance page or contact support if you need documentation guidance before ordering.
Can I cancel an order?
If you need to cancel, contact us immediately. Once an order has been packed or dispatched, cancellation may not be possible.
Can I return an order?
Due to the nature of research compounds and chain-of-custody requirements, all sales are final. Returns, refunds, or exchanges are not accepted except where required by law or where goods are faulty on arrival.
How can I contact support?
You can contact us through the contact page, email, or WhatsApp. If your message is about an order, include your order number so we can help faster.
Need help with an order?
If your question is about an existing order, please include your order number when contacting support. This helps us check your order faster.
Useful links
Research-use-only notice
Products are supplied strictly for laboratory research use only. They are not for human consumption, medical use, veterinary use, clinical use, or treatment purposes.